Cloud Customer Care provides technical support in multiple languages and regional
hours when you
[submit a support case](https://docs.cloud.google.com/support/docs/customer-care-procedures.md.txt#create_a_support_case)
in the Google Cloud console. Your support tier and case priority determine whether
support is available 24/7 or during local business hours.

[Community support](https://docs.cloud.google.com/support/docs/community-support.md.txt),
including Google issue trackers, is available only in English. For language
support in Google Workspace, see
[Google Workspace \& Cloud Identity language support and hours of operation](https://support.google.com/a/table/3247295).

## Language support

Customer Care is available in the following languages:

- English
- Japanese
- Mandarin Chinese
- Korean
- French

The language in which you write your case determines the language in
which you receive support.

### Customer Care availability

For incoming support cases, Customer Care is available based on the
following factors:

- The language in which you submit the case.
- The support service of your Google Cloud organization, such as [Enhanced Support](https://docs.cloud.google.com/support/docs/enhanced.md.txt) or [Premium Support](https://docs.cloud.google.com/support/docs/premium.md.txt). Your service determines whether case support is available 24 hours a day, 7 days a week (24/7). Otherwise, Customer Care is available during [Hours of
  Operation](https://docs.cloud.google.com/support/docs/language-working-hours#hours-operation) or [Business Days](https://docs.cloud.google.com/support/docs/language-working-hours.md.txt#business-days).
- The [priority](https://docs.cloud.google.com/support/docs/customer-care-procedures.md.txt#support_case_priority) of the case (P1-P4).

The following table outlines Customer Care availability based on
language and service. For more details on response times, see the
[technical support guidelines](https://cloud.google.com/terms/tssg/#supportlevels).

Support for billing inquiries is available for all support services for the
languages listed earlier during the Hours of Operation or Business Days, as
applicable, and Cloud Technical Support is available as listed in the following
table.
[Support for Chrome browser](https://support.google.com/chrome/a/answer/4594885),
included in the Enhanced and Premium services, is provided in English 24/7 and
in Japanese during Hours of Operation. For SecOps Services, Google offers Cloud
Technical Support in the English language only.

| Support Language | Basic | Standard | Enhanced | Premium |
|---|---|---|---|---|
| English | Billing inquiries only. Upgrade to get Technical Support. | P2-P4: During Hours of Operation. | P1 and P2: 24/7 (including holidays). P3 and P4: During Hours of Operation. Support for Chrome browser: 24/7 (including holidays). | P1 and P2: 24/7 (including holidays). P3 and P4: During Hours of Operation. Support for Chrome browser: 24/7 (including holidays). |
| Japanese | Billing inquiries only. Upgrade to get Technical Support. | Technical Support in English available per the preceding **English** row. | P1 and P2: 24/7 (including holidays). P3 and P4: During Business Days. Support for Chrome browser: During Hours of Operation. | P1 and P2: 24/7 (including holidays). P3 and P4: During Business Days. Support for Chrome browser: During Hours of Operation. |
| Japanese | > [!NOTE] > **Note:** For Technical Support in Japanese for Apigee, see the [Apigee Support Services Guide](https://cloud.google.com/terms/apigee-support-services-guide) under "Language Support", and for Apigee Edge, see the [Apigee Edge Technical Support Services Guidelines](https://cloud.google.com/terms/apigee-support) under "Language Support Generally". ||||
| Mandarin Chinese | Billing inquiries only. Upgrade to get Technical Support. | Technical Support in English available per the preceding **English** row. | P1 and P2: 24/7 (including holidays).\* P3 and P4: During Business Days.\* | P1 and P2: 24/7 (including holidays).\* P3 and P4: During Business Days.\* |
| Korean | Billing inquiries only. Upgrade to get Technical Support. | Technical Support in English available per the preceding **English** row. | P1 and P2: 24/7 (including holidays).\* P3 and P4: During Business Days.\* | P1 and P2: 24/7 (including holidays).\* P3 and P4: During Business Days.\* |
| French | Billing inquiries only. Upgrade to get Technical Support. | Technical Support in English available per the preceding **English** row. | P1 and P2: 24/7 (including holidays).\* P3 and P4: During Hours of Operation.\* | P1 and P2: 24/7 (including holidays).\* P3 and P4: During Hours of Operation.\* |

> [!NOTE]
> **Note:** Technical support for Looker (Google Cloud core) and Apigee products is not available in Mandarin Chinese, Korean, and French, but is available in English.

## Working hours

Customer Care's working hours, defined as Hours of Operation or
Business Days, depend on the support language of your case.

> [!NOTE]
> **Note:** Customer Care is unavailable during [regional holidays](https://docs.cloud.google.com/support/docs/language-working-hours.md.txt#regional-holidays), unless your case qualifies for 24/7 support.

### Hours of Operation

English and French support is available during Hours of Operation, which run from 5:00 PM
on Sunday to 5:00 PM on Friday, Pacific Time Zone.

For more information, go to
[Google Cloud Platform Services: Technical Support Services Guidelines](https://cloud.google.com/terms/tssg), expand the **General Support Services Terms** section, and
then see "Additional Definitions: Hours of Operation."

### Business Days

A Business Day means any day during the Hours of Operation. The following support languages operate under regional Business Days:

| Support Language | Business Days |
|---|---|
| Japanese | 9:00am-5:00 PM, Monday-Friday, Japan Standard Time (GMT+9) |
| Mandarin Chinese | 9:00am-5:00 PM, Monday-Friday, China Standard Time (GMT+8) |
| Korean | 9:00am-5:00 PM, Monday-Friday, Korea Standard Time (GMT+9) |

## Customer Care regional holidays

Customer Care is unavailable during regional holidays, unless your
organization's service includes 24/7 support.

The following table shows the regional holidays for the Customer Care
team:

- [2026 regional holidays](https://docs.cloud.google.com/support/docs/language-working-hours.md.txt#regional-holidays-2026)

### 2026 regional holidays

| The Americas | EMEA | Asia Pacific | Japanese | Korean | Mandarin Chinese |
|---|---|---|---|---|---|
| 01 January | 01 January | 01 January | 01 January | 01 January | 01 January |
| 19 January | 02 April | 15 January | 02 January | 16 February | 16 February |
| 16 February | 03 April | 26 January | 03 January | 17 February | 17 February |
| 25 May | 05 April | 15 February | 12 January | 18 February | 18 February |
| 19 June | 06 April | 19 March | 11 February | 01 March | 19 February |
| 02 July | 01 May | 21 March | 23 February | 02 March | 20 February |
| 03 July | 04 May | 22 March | 20 March | 01 May | 04 April |
| 07 September | 25 May | 03 April | 29 April | 05 May | 05 April |
| 26 November | 24 December | 01 May | 03 May | 24 May | 06 April |
| 27 November | 25 December | 28 May | 04 May | 25 May | 01 May |
| 24 December | 26 December | 15 August | 05 May | 03 June | 19 June |
| 25 December | 28 December | 02 October | 06 May | 06 June | 25 September |
| 31 December |   | 10 October | 20 July | 17 July | 01 October |
|   |   | 20 October | 11 August | 15 August | 09 October |
|   |   | 21 October | 21 September | 17 August |   |
|   |   | 01 November | 22 September | 24 September |   |
|   |   | 08 November | 23 September | 25 September |   |
|   |   | 10 November | 12 October | 26 September |   |
|   |   | 15 November | 03 November | 03 October |   |
|   |   | 25 December | 23 November | 05 October |   |
|   |   |   | 29 December | 09 October |   |
|   |   |   | 30 December | 25 December |   |
|   |   |   | 31 December |   |   |